History,practice, innovations, planning for the future: Todd Van Beck brings wit and wisdom to every topic imaginable, captivating audiences with both creative thinking and practical ideas. Each seminar includes: A fun, fast-paced presentation applications … Continue reading »

Dr. W. Edwards Deming - The BeginningThe Deming Method of Quality Service Management is the DNA of the entire ICFAU Funeral College, Dr. Deming is a household word in Japan, because he alone was the … Continue reading »

Telephone Etiquette & Best Practices for Funeral Homes & Cemeteries. The Telephone is the lifeline of the funeral home and cemetery. Most all first calls, price shopping inquiries and general business is … Continue reading »