Management that Works

10 Steps for Strategic Planning
15 Points for Successful Management
Casket Selection: The Detail Analysis System
Cemetery Management
Client-Centered Arrangements
Client Satisfaction: The Essential Assurance
Creativity and the Arrangement Conference
The Delight Factor
Establishing Missions, Goals, and Objectives
Funeral Service Counseling
Government Compliance Seminars
The Quality Assurance Program
Time Management
Telephone Etiquette
The Value, Meaning and Importance of the Casket