• 10 Steps for Strategic Planning
• 15 Points for Successful Management
• Casket Selection: The Detail Analysis System
• Cemetery Management
• Client-Centered Arrangements
• Client Satisfaction: The Essential Assurance
• Creativity and the Arrangement Conference
• The Delight Factor
• Establishing Missions, Goals, and Objectives
• Funeral Service Counseling
• Government Compliance Seminars
• The Quality Assurance Program
• Time Management
• Telephone Etiquette
• The Value, Meaning and Importance of the Casket