Quality Service Seminars – Day 5

Service Plan
This course is the epicenter of the entire training. This is the plan which indicates what you want to accomplish. This is your master blueprint. It is your navigator to ensure that you accomplish your goals, so the myriad of information you’ve been given doesn’t end up gathering dust on your bookshelf. The Service Plan cover three major areas in detail and asks three important quality questions: How was it done? How is it done? How could it be done? We’ll make a careful examination using these three question in the areas of family funeral service, community involvement and inside the funeral home. The Service Plan is the final step on your road to quality funeral service management.